Shipping policy

Welcome to Highgrove Cards! We’re thrilled that you’ve chosen our uniquely crafted, eco-friendly cards for your special occasions. Below, you will find our comprehensive shipping policy, outlining how we handle orders within the United Kingdom.

Shipping Locations

We are pleased to offer shipping exclusively within the United Kingdom.

Processing Time

• Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
• Order Confirmation: You will receive a confirmation email once your order has been placed, followed by another notification when your order has been shipped.

Shipping Methods and Costs

We offer the following shipping options to ensure your order reaches you in a timely manner:

• Royal Mail Delivery: Delivery Time: 1-2 business days 

Eco-Friendly Packaging:

At Highgrove Cards, sustainability is at the heart of what we do. All our cards and packaging are 100% recyclable. We use recycled paper for our cards, eco-friendly inks for printing, and ship orders in recycled packaging. Our commitment to being plastic-free means that all our products are as environmentally friendly as possible.

Shipping Confirmation and Order Tracking

• Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.
• Order Tracking: Use the tracking number provided in your shipping confirmation email to monitor the delivery status of your order.

Shipping Delays

While we strive to ensure your order arrives within the specified time frame, delivery times may be extended due to unforeseen circumstances such as postal delays or severe weather conditions. We appreciate your patience and understanding in these situations.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at hello@highgrovecards.com. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or providing a refund.

Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy.

Contact Us

If you have any questions about our shipping policy, please do not hesitate to contact us:

Highgrove Cards
Email: hello@highgrovecards.com